The log shows a message like the this one: Unable to import duplicate product “XYZ” – Please remove the duplicate product in your database. The concerned product is a duplicate, i.e. that the product reference is present at least twice in the database, which is incorrect. You must ensure that each product and each combination […]
Category: Frequent Issues
Multistore frequent questions and problems
You have been redirected to this page most probably because you use the multistore mode of PrestaShop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you commit to have read the corresponding PrestaShop documentation and not to consult us for issues related to contexts; The context […]
Marketplace self integration, how it works? what is the role of each?
You have been redirected to this page so that concepts of context and principle of catalog self-integration on a marketplace are well understood, how we operate, how to have a successful marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. Why? Because […]
Order Import – API processing and constraints gaps
The order import script via scheduled task runs when all ideal conditions have been met, the incoming order processed by Amazon, the payment confirmed. However, there are exceptions, such as the request of supporting documents by Amazon to the customer, which will result in a delay in processing the order. This is why this automation […]
How to configure shipping overrides
If you reached this page but you have not received instructions from our support please do not follow the instructions below. Amazon is going to abandon their usage, so, shipping overrides are going to be deprecated soon. However it is still possible to use them, but it is not possible to obtain support on it anymore. […]
The product has several profiles in several categories
You export a feed and you get the following error message: Product â123â has several profiles in several categories ! This is a phenomenon of overlapping categories that could lead the module to not be able to determine the right profile; In the module configuration, you have several categories associated with multiple profiles Your product […]
Creating Products – Common issues on profiles
You want to send a product feed but you are faced with one of these messages: For creation mode you must configure or select at least one profile You must have previously looked at Product Creation page. To send a product to Amazon, the module needs the product components from Amazon, these are called in the […]
Unable to import an order of an inactive or unavailable product
You import your orders and you get an error message like this one – Unable to import inactive product “XXX-YYY” â Please enable this product before importing the order” Or – unable to import the product unavailable for sale Or – Unable to import a product with minimal quantity greater than 1 The module is […]
Carriers Modules
Carriers/Modules are inactive and reported; Let’s say you have a carrier Relais Colis; Why is it incompatible? Relais Colis is not a normal carrier but a carrier/module. This means that this carrier expects interactivity with a human user (display of a page, selection of a collection point). As the marketplace module is an automaton, not a […]
Inconsistency for the product x/y – Amazon Attribute missing for
You export products in creation mode and you get an error like this: Inconsistency for the product 1/1 – Amazon Attribute missing for TotalFat When filling fields in your profile, sometimes these fields require additional attributes, usually a unit of measurement (for example grams, kilos). These fields appear dynamically, so you might have not noticed […]
