You get an error message like this one: AJAX execution failed. Please first verify your module configuration. If the problem persists please send a screenshot of this page to the support. Or : Your are currently connected with the following domain name: (any domain) This one is different from the main shop domain name set […]
Category: Frequent Issues
Some of the information submitted contradicts information in the Amazon catalog
You try to send your products by sending the product feed (creation), but you get in the report an error message like this one: Error 8541: SKU: 13092 – SKU 13092, ASIN B00B1RFCQI, (‘item_name’ Merchant: ‘Lindt Création Coulis de Menthe’ / Amazon: ‘Coque Iphone 4 / 4S personnalisée Coquelicot ref 2015’). The product_id provided with […]
Unable to associate the carrier (XXX) to the order
While importing orders, the following message appears: Unable to associate the carrier (XXX) to the order #123-8493831-2221128 This is the transport method used by Amazon (example: Std UK Dom). You must configure mapping of incoming carriers in the module configuration in Marketplace tab. Please go to the module configuration, in the tab corresponding to the platform […]
Your category doesn’t have a selected profile. For creation mode, you must select a profile.
In product creation mode, the following message appears: Your category doesn’t have a selected profile. For creation mode, you must select a profile. This message appears when the category for the product does not have an associated profile: It is also possible that the product has multiple categories, in this case make sure that […]
Seller is not authorized to list products in this category
In the report for Product feed, you get one or messages like this one: Error 802 6: SKU: XXX-YYY – Seller is not authorized to list products in this category . For more http://sellercentral.am azon.it/gp/errorcode/8026 You do not have the necessary permissions to publish your offers or products in the category. This problem is to […]
Additional Languages - Additional European Platforms (France, Germany, United Kingdom, Spain, Italy)
The module is properly configured for France and you want to import orders or export products for other platforms and you have an Amazon Europe account enabled. You will activate Europe option in the parameters and you will set your additional Amazon platform: The module displays in its configuration a tab by language. If you […]
Blank Page
– When clicking on a tab of the module, a blank page is displayed or – After installing the module, when you click on Configure, a blank page is displayed It can be a blank page or a page of PrestaShop back-office but truncated. In this case, it indicates that there might be a PHP […]
The update for Sku ‘XXX-YYY’ was skipped because it is identical to the update in feed ‘11036967860’
In the report, the following error appears: Error 5000: SKU: XXX-YYY – The update for Sku ‘XXX-YYY’ was skipped because it is identical to the update in feed ‘11036967860’. You have sent several consecutive Amazon feeds so the content has not changed. Amazon handled the first and ignored the second. It is possible: – That […]
“Pending Shipment” Order Status automatically sends an email. This is not allowed by Amazon. Please configure another order status.
In the Information tab of the module you have the following message: The “Pending Shipment” order status automatically sends an email. This is not allowed by Amazon. Please configure another order status. By default the “Shipped” order status on PrestaShop sends an email to the customer, which is against the rules of Amazon, so that […]
Skipping product: x/0 has no EAN13
The export log shows a message like this: Skipping product: 1/0 has no EAN13 In most cases, unless exempted, EAN code is required to export to marketplaces, visit the ticket Prestashop, EAN codes and marketplaces (fr) on our blog about it. The EAN code field is probably missing for your product, you must fill it […]
