When importing orders, or exporting offers, you have one of these error message: The CreatedBefore date or the LastUpdatedBefore date is later than two minutes before the time that your request was submitted or Request has expired or Request signature is for too far in the future. Timestamp date: 2015-11-08T06:04:11Z. Currently, 50 percent of requests […]
Category: Frequent Issues
“Pending Shipment” Order Status automatically sends an email. This is not allowed by Amazon. Please configure another order status.
In the Information tab of the module you have the following message: The “Pending Shipment” order status automatically sends an email. This is not allowed by Amazon. Please configure another order status. By default the “Shipped” order status on PrestaShop sends an email to the customer, which is against the rules of Amazon, so that […]
Skipping product: x/0 has no EAN13
The export log shows a message like this: Skipping product: 1/0 has no EAN13 In most cases, unless exempted, EAN code is required to export to marketplaces, visit the ticket Prestashop, EAN codes and marketplaces (fr) on our blog about it. The EAN code field is probably missing for your product, you must fill it […]
Skipping product: x/0 has no reference
The export log shows a message like this: Skipping product: 1/0 has no reference This indicates that your product does not comply with the catalog structure necessary for export, it lacks the Reference field that matches the SKU on Amazon. This is the most important field in order to be able to export your products, […]
Unable to find the expected product for order
You import your orders and you get an error message like this: Unable to find the expected product for order – #000-123456-12345678 ASIN: B0011ABCDE SKU: XXX-YYY – Skipping Order: Product count mismatch (000-123456-12345678) It simply indicates that the module cannot find the product in your database. You use the module for the first time : […]
A value is required for the field “recommended_browse_nodes.”
In the product feed report, you get one or more messages like this one: Error 99001: SKU: 13 – A value is required for the field “recommended_browse_nodes”. When creating your profile, you have not filled in the “Recommended Browse Node” which are mandatory and especially that they allow you to improve the positioning of your […]
FeedProcessingResultNotReady
You have sent a feed to Amazon and you get the following error message when you request the report: Product Feed – N°: n Entry Result Error FeedProcessingResultNotReady Messages Logs Feed Submission Result is not ready for Feed n This message indicates that the file was received by Amazon, but it has recently been sent […]
Request is throttled
The module displays the following message: Code: RequestThrottled Message: Request is throttled OR Code: QuotaExceeded Message: You exceeded your quota of 30.0 requests per 1 hour for operation Feeds/2009-01-01/SubmitFeed. Your quota will reset on … You’re trying to send too many requests to Amazon, you’ve exceeded the quotas set by Amazon. Quotas are explained on […]
No product to send on Amazon
By clicking on Send button, you get the following message: No products to send on Amazon No products to delete No products to export ! First, remove all the filters in the “Filters” tab of the configuration of the module, then; When sending the products (Creation): – Verify that the product is eligible – Check […]
Duplicate entries are not allowed – Product skipped
The log shows a message like the following message: Duplicate entry for product 01234567890(1/0) – Previously used by: 1/0 – This is not allowed – Product skipped… The concerned product is a duplicate, i.e. that the product reference is present at least twice in the database, which is incorrect. You must ensure that each product […]
