Messaging features provide exchanges between your store and the customer on Amazon through Amazon messaging system that controls the validity of emails. In case you want to customize these emails, just follow these steps: In PrestaShop, create a folder amazon in the Modules folder you will find in the directory with the name of […]
Category: Frequent Issues
Orders Service/API on Amazon MWS to be deprecated
You received an email indicating; … Old version Orders 2011-01-01 – to be deprecated 2/28/17. · Read the announcement from March 2014. · Get the new version Orders 2013-09-01 with the latest Client Libraries. · Read the new announcement from April 2016. We will continue to make efforts to get everyone moved off the old […]
SSL Issues – Disable SSL Verification
You get one of these three error messages: Cannot ping Amazon, please provide this URL to technical support Warning: file_get_contents(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL cURL error number:60 curl: (60) SSL certificate : unable to get local issuer certificate It is likely that the problem is related to something missing […]
Weight: The value of this field must be between 0 and 9,999,999,999.99
You send a feed and, on Seller Central in your product sheet, Amazon indicates this error; This diagnosis is incorrect, it is not a weight error. There is an error in the feed that is not diagnosed in the Amazon back-office, the only way to know the nature of the error is to compare the […]
SSL Issues – Disable SSL Verification
You get one of these three error messages: Unable to ping Amazon, please give this URL to technical support Warning: file_get_contents(): SSL operation failed with code 1. OpenSSL Error messages: error:14090086:SSL cURL error number:60 curl: (60) SSL certificate: unable to get local issuer certificate It is likely that the problem is related to a lack […]
Orders Service/API on Amazon MWS to be deprecated
You received an Amazon claiming ; … Old version Orders 2011-01-01 – to be deprecated 2/28/17. · Read the announcement from March 2014. · Get the new version Orders 2013-09-01 with the latest Client Libraries. · Read the new announcement from April 2016. We will continue to make efforts to get everyone moved off the […]
Product, Profile and Category Typologies
Having products of different product typologies in the same category is a recurring support request, this page was created for this purpose. Say you’re selling shirts with size and color field attributes. Your product sheet combination tab for a shirt will look like this; The configuration of your profile will establish the relationship between PrestaShop […]
Import an order – Out of stock product
Sometimes it is wished to import an order whose product is out of stock at the store. There are no special module parameters to configure, however, the module will import out of stock products based on the strategy defined on the product sheet or in the PrestaShop parameters. On the sheet; If the option “Accept […]
Incorrect reference
The export log shows a message like this: Skipped Product: 1/0 The reference “XXX-YYY ” is incorrect This indicates that the product reference is not compatible with Amazon specifications, the reference you’re sending, contains one or more invalid characters for Amazon. To be valid, a reference must contain any displayable ASCII character, being composed of […]
Permissions problem, write permissions
The module displays an error message : You have to set write permissions to the /var/wwww/prestashop/modules/amazon/export directory This is often due to a problem of permissions, folder and files write rights of the module. It must be verified that the module has the write permission in the export directory. Use your favorite FTP client, such as […]