You export your products and you get an error message like this one: Couldn’t import a duplicated Reference/SKU (XXX-YYY) The concerned product is a duplicate, that means that the product reference is present at least twice in the database which is wrong. Example for duplicate: You must ensure that each product and each combination […]
Category: Frequent Issues
Unable to find product for this SKU
You import an order and you get an error message like this: orders_import.php/373: Unable to find product for this SKU (XXX-YYY) The module searches for the product by Reference (SKU), but couldn’t find the product in your database. You have exported the product using the module to WooCommerce? Check that the product still exists in […]
FastCGI
FastCGI Some hosts operate under FastCGI and other by mod_php. The general usage for PrestaShop installations is mod_php. Our modules provide all kinds of diagnoses based on working with mod_php, only because it is the Prestashop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to […]
Multistore frequent questions and problems
You have been redirected to this page most probably because you use the multistore mode of Prestashop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you agree to have read the correlative documentation of Prestashop and not to contact us for issues related to contexts; The […]
Marketplace self integration, how it works? what is the role of each?
You have been redirected to this page so that concepts of context and principle of catalog self-integration on a marketplace are well understood, how we operate, how to have a successful marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. Why? […]
Unable to import an order of an inactive or unavailable product
You import your orders and you get an error message like this one: – Unable to import inactive product “XXX-YYY” – Please enable this product before importing the order” Or – unable to import the product unavailable for sale Or – Unable to import a product with minimal quantity greater than 1 The module is […]
Product Extension disappeared
No, the product extension didn’t disappeared, the product extension has moved there :
Carriers / Modules
Let’s say you have a carrier Relais Colis and it doesn’t appear. Why ? Relais Colis is not a normal carrier but a carrier/module. This means that this carrier expects interactivity with a human user (display of a page, selection of a collection point). As the marketplace module is an automaton, not a human; it is […]
The product has multiple profiles in several categories
You export a feed and you get the following error message: Product “123” has several profiles in several categories ! This is a phenomenon of overlapping categories that could lead the module not being able to determine the right profile; In the module configuration, you have several categories associated with multiple profiles Your product is […]
Product Creation – Support Request
You have a problem with creating products and you need support, follow the instructions below: Checking the profiles and models configuration Each profile must be complete (red stars indicate mandatory fields) Each profile must be linked to a model (“Model” selector) Each model to a WooCommerce model (unique model since August 2015: SUBMISSION CREATING PRODUCTS MK) […]