– When clicking on a tab of the module, a blank page is displayed or – After installing the module, when you click Configure, a blank page is displayed It can be a blank page or a page of Prestashop backoffice but truncated. In this case, it indicates that there might be a PHP error […]
Category: Frequent Issues
Additional Languages - Additional European Platforms (France, Germany, United Kingdom, Spain, Italy)
The module is properly configured for France and you want to import orders or export products for other platforms and you have an Amazon Europe account enabled. You will activate Europe option in the settings and you will set your additional Amazon platform: The module displays in its configuration a tab by language. If […]
The update for Sku ‘XXX-YYY’ was skipped because it is identical to the update in feed ‘11036967860’
In the report, the following error appears: Error 5000: SKU: XXX-YYY – The update for Sku ‘XXX-YYY’ was skipped because it is identical to the update in feed ‘11036967860’. You have sent several consecutive Amazon feeds so the content has not changed. Amazon handled the first and ignored the second. It is possible: – That […]
Skipping product: x/0 has no EAN13
The export log shows a message like this: Skipping product: 1/0 has no EAN13 In most cases, unless exempted, EAN code is required to export the marketplaces, visit ticket Prestashop, EAN codes and marketplaces (fr) on our blog about it. The field EAN code is probably missing for your product, you must complete, the information […]
Skipping product: x/0 has no reference
The export log shows a message like this: Skipping product: 1/0 has no reference This indicates that your product does not comply with the catalog structure necessary for export, it lacks the Reference field that matches the SKU on Amazon. This is the most important field in order to be able to export your products, […]
Missing attributes product_type (Error 8560)
You send your feed in synchronization mode, you get an error in the report, such as this one: Message: 1 Error 8560: SKU: XXX-YYY, Missing Attributes product_type. SKU XXX-YYY does not match any ASIN. Creation of a new ASIN requires the following missing attributes: product_type. Feed ID: 0. For details, see http://sellercentral.amazon.es/gp/errorcode/200692370 The module has […]
Missing attributes brand / Missing attributes manufacturer
The Amazon report indicates this error, what to do? Error: Error 8560: SKU XXX-YYY, Missing Attributes brand,manufacturer. SKU XXX-YYY does not match any ASIN. Creation of a new ASIN requires the following missing attributes: brand,manufacturer. Feed ID: 0. For details, please see http://sellercentral.amazon.fr/gp/errorcode/200692370 or Message: 10 Error 8058: SKU: XXX-YYY – The following attributes are […]
CreatedBefore date or the LastUpdatedBefore date is later than …
When importing orders, you have this error message: The CreatedBefore date or the LastUpdatedBefore date is later than two minutes before the time that your request was submitted Go to the Information tab of the module. You will see a drift column in the Status section. If this drift is important, more than 60 seconds, […]
Order State “Pending Shipment” automatically send an email. This is not allowed by Amazon. Please configure an another order status.
In the Information tab of the module you have the following message: The order state: “Pending Shipment” automatically send an email. This is not allowed by Amazon. Please configure an another order status. By default the order status “Shipped” on Prestashop sends an email to the customer, which is against the rules of Amazon, so […]
Unable to find the expected product for order
You import your orders and you get an error message like this: Unable to find the expected product for order – #000-123456-12345678 ASIN: B0011ABCDE SKU: XXX-YYY – Skipping Order: Product count mismatch (000-123456-12345678) It simply indicates that the module cannot find the product in your database. You use the module for the first time : […]
