If you need support from Amazon or Common-Services, it is necessary to provide the XML and the report. This document describes how to generate XML.
1. Empty the queue
Go to Modules > Amazon > Tools
If there are products in the queue they will appear, then tick all the boxes and click Delete:
2. Prepare your submission
Go to the product sheet concerned by the issue, the product must be eligible.
Select this article depending on the type of support needed. If your issue concerns a problem of product creation, select to Create, if it concerns the updating of your offers, then select Update.
3. Generate the XML
Go to Catalog > Amazon then Synchronize if your issue is a problem of updating stock, or Creation if the problem is in creating a product.
Tick “Display the XML only” as below:
Click on Submit. Note that nothing is sent, it is a simulation.
The green section contains the Log, the gray section contains the XML:
– Select all the text obtained by using your mouse, copy and paste all the content in a text file, for example using “Notepad” in Windows, then save the file.
– Then untick the box “Display the XML only” to proceed with the submission to Amazon.
4. Send the feed
Send your Amazon feed by clicking the appropriate button and also save the “Log” of the operation, in the green rectangle:
Please note these submission numbers, they can be useful in case of support.
5. Generate the report
Follow the instructions of the page Report
