Modules > AliExpress > Configure > Information The module performs environment and configuration verifications to ensure the proper functioning of your Prestashop module installation. If one of the messages is not listed on this page, do not hesitate to contact us, see the page on the support. PHP warnings: PHP Time or Memory limits: PHP […]
Category: Frequent Issues
Missing EAN Code
You export your products and you get an error message like this one: EAN code missing for the products, References: [demo_1, demo_2] It is a list of product references, you can find the product by pasting the reference in the search bar of Prestashop. This list shows all the products that have an unfilled “EAN” […]
Duplicate EAN Codes for the products
You export your products and you get an error message like this one: Product “X/Y” – Duplicate EAN Code The concerned product contains a duplicate EAN, that means the product EAN code exists two or more times in the database, which is wrong. Common example of duplicate EAN code: You must ensure that each […]
The (EAN/UPC) code seems wrong. Skipping Product.
The export log reports a message like this one: Inconsistency for the product XXX-YYY(0/1) – The EAN/UPC code(4000005280510) seems wrong. Skipping product. In most cases, unless exempted, EAN code is mandatory to export to the marketplaces. EAN field for your product is certainly wrong, it does not correspond to an EAN code issued by the […]
Duplicate references for these products
You export your products and you get an error message like this one: Product Identifier “xxx-yyy” – Duplicate reference The concerned product is a duplicate, that means that the product reference is present at least twice in the database which is wrong. Example for duplicate: You must ensure that each product and each combination […]
Products having a missing reference
You export your products and you get an error message like this one: Product/Combination ID: 1/2 – Missing reference It is a product identifier and its combination identifier in the format 1/2, 1 is the product ID, and 2 the combination one. This message indicates that the product does not have the “Reference” field filled […]
Shipping: Not set
You get in the integration report the following error: Shipping XX: Not Set – You must set the “XXX” mode in your seller interface Topic “My shipping settings” before entering the file data In your seller interface, you have most probably selected shipping modes: In this example, Mondial Relay is selected. If Mondial Relay […]
Ajax script execution failed
You get an error message like this one: The Ajax script execution failed. Please check your configuration and if the problem persists send a screenshot to Common-Services Support Different possibilities, the most common is that the domain name you are using does not match the domain name configured in your Prestashop settings, your web browser […]
Permissions problem, write permissions
The module displays an error message indicating that it is impossible to create the file. This is often due to a problem of permissions, write permission in the folders and files of the module. It must be verified that the module has the write permission in the export directory. Use your favorite FTP client, such […]
PHP configuration limitations
You are having technical problems with the module, we will redirect you to this page. A PHP Info tab is available in the module information tab, see this page: Click on PHP Info. Look in it for the most frequently encountered limitations and necessary for the proper functioning of the module, they are: – […]