– When clicking on a tab of the module, a blank page is displayed or – After installing the module, when you click Configure, a blank page is displayed It can be a blank page or a page of Prestashop backoffice but truncated. In this case, it indicates that there may be an error behind […]
Category: Frequent Issues
The submitted products integration file has been integrated in a previous call!
You export your products and you get an error message like this one: <ErrorList> <Error> <ErrorType> FileAlreadySubmitted</ErrorType> <Message> The products integration file submitted (‘http://www.maboutique.com/modules/aliexpress/export/maboutique-create.zip’) was integrated in a previous call! It is not possible to repeatedly submit the same file.</Message> </Error> </ErrorList> You have previously generated a product export that you have sent to AliExpress. […]
Information – Common Errors
Modules > AliExpress > Configure > Information The module performs environment and configuration verifications to ensure the proper functioning of your Prestashop module installation. If one of the messages is not listed on this page, do not hesitate to contact us, see the page on the support. PHP warnings: PHP Time or Memory limits: PHP […]
Missing EAN Code
You export your products and you get an error message like this one: EAN code missing for the products, References: [demo_1, demo_2] It is a list of product references, you can find the product by pasting the reference in the search bar of Prestashop. This list shows all the products that have an unfilled “EAN” […]
Duplicate EAN Codes for the products
You export your products and you get an error message like this one: Product “X/Y” – Duplicate EAN Code The concerned product contains a duplicate EAN, that means the product EAN code exists two or more times in the database, which is wrong. Common example of duplicate EAN code: You must ensure that each […]
The (EAN/UPC) code seems wrong. Skipping Product.
The export log reports a message like this one: Inconsistency for the product XXX-YYY(0/1) – The EAN/UPC code(4000005280510) seems wrong. Skipping product. In most cases, unless exempted, EAN code is mandatory to export to the marketplaces. EAN field for your product is certainly wrong, it does not correspond to an EAN code issued by the […]