You are having technical problems with the module, we will redirect you to this page. A PHP Info tab is available in the module information tab, see this page: Click on PHP Info. Look in it for the most frequently encountered limitations and necessary for the proper functioning of the module, they are: – […]
Category: Frequent Issues
FastCGI
FastCGI Some hosts operate under FastCGI and other by mod_php. The general usage for PrestaShop installations is mod_php. Our modules provide all kinds of diagnoses based on working with mod_php, only because it is the Prestashop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to […]
Marketplace self integration, how it works? what is the role of each?
You have been redirected to this page so that the context, the principle of self-integration of the catalog on a marketplace are well understood, how we operate, how to succeed your marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. What for […]
Multistore frequent questions and problems
You have been redirected to this page most probably because you use the multistore mode of Prestashop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you agree to have read the correlative documentation of Prestashop and not to contact us for issues related to contexts; The […]
Product deleted on PrestaShop but not on AliExpress
The AliExpress API works in update mode, not in “purge and replace”, which means if no information is sent concerning a product it will just stay the same. You need to delete your products on AliExpress directly in order to remove it. An other way is to mark the product as “Disabled” in your product […]
Blank Page
– When clicking on a tab of the module, a blank page is displayed or – After installing the module, when you click Configure, a blank page is displayed It can be a blank page or a page of Prestashop backoffice but truncated. In this case, it indicates that there may be an error behind […]
The submitted products integration file has been integrated in a previous call!
You export your products and you get an error message like this one: <ErrorList> <Error> <ErrorType> FileAlreadySubmitted</ErrorType> <Message> The products integration file submitted (‘http://www.maboutique.com/modules/aliexpress/export/maboutique-create.zip’) was integrated in a previous call! It is not possible to repeatedly submit the same file.</Message> </Error> </ErrorList> You have previously generated a product export that you have sent to AliExpress. […]
Information – Common Errors
Modules > AliExpress > Configure > Information The module performs environment and configuration verifications to ensure the proper functioning of your Prestashop module installation. If one of the messages is not listed on this page, do not hesitate to contact us, see the page on the support. PHP warnings: PHP Time or Memory limits: PHP […]
Missing EAN Code
You export your products and you get an error message like this one: EAN code missing for the products, References: [demo_1, demo_2] It is a list of product references, you can find the product by pasting the reference in the search bar of Prestashop. This list shows all the products that have an unfilled “EAN” […]
Duplicate EAN Codes for the products
You export your products and you get an error message like this one: Product “X/Y” – Duplicate EAN Code The concerned product contains a duplicate EAN, that means the product EAN code exists two or more times in the database, which is wrong. Common example of duplicate EAN code: You must ensure that each […]