You have been redirected to this page most probably because you use the multistore mode of Prestashop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you agree to have read the correlative documentation of Prestashop and not to contact us for issues related to contexts; The […]
Category: Frequent Issues
Marketplace self integration, how it works? what is the role of each?
You have been redirected to this page so that the context, the principle of self-integration of the catalog on a marketplace are well understood, how we operate, how to succeed your marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. What for […]
FastCGI
FastCGI Some hosts operate under FastCGI and other by mod_php. The general usage for PrestaShop installations is mod_php. Our modules provide all kinds of diagnoses based on working with mod_php, only because it is the Prestashop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to […]
Missing EAN Code
You export your products and you get an error message like this one: EAN code missing for the product XXX-YYY(1/2) For example: The product has no EAN code, supplier reference and/or brand (manufacturer), therefore it cannot be exported. Follow the instructions on the page « Validate your catalog structure » This is also valid for the […]
Duplicate EAN Codes for the products
You export your products and you get an error message like this one: Duplicate EAN codes for the products Each concerned product contains a duplicate EAN, that means that the EAN code of the product is present two or more times in the database, which is wrong. Common example of duplicate EAN code: You […]
Incorrect Code EAN for products…
You export your products and you get an error message like this one: Incorrect code for the product XXX-YYY(1/2) – The EAN/UPC code (9999999) seems wrong. Product ignored. Each product contains an EAN with an incorrect verification key, that means that the EAN code does not match the GS1 specifications or has not been issued […]
Duplicate references for these products
You export your products and you get an error message like this one: Duplicate reference… Each concerned product is a duplicate, that means that the product reference is present at least twice in the database which is wrong. Example for duplicate: You must ensure that each product and each combination has a unique reference […]
Products having a missing reference
You export your products and you get an error message like this one: Product without reference (X-Y) ignored This message indicates that the product doesn’t have a “Reference” field filled in, for example: The product reference is missing. Refer to how Validate your catalog structure. You can then find a product displayed in this list […]
Ajax script execution failed
You get an error message like this one: The Ajax script execution failed. Please check your configuration and if the problem persists send a screenshot to Common-Services Support Different possibilities, the most common is that the domain name you are using does not match the domain name configured in your Prestashop settings, your web browser […]
Permissions problem, write permissions
The module displays an error message indicating that it is impossible to create the file. This is often due to a problem of permissions, write permission in the folders and files of the module. It must be verified that the module has the write permission in the export directory. Use your usual FTP client, such […]