Product deleted on PrestaShop but not on Jet.com

 

 The Jet.com API works in update mode, not in “purge and replace”, which means if no information is sent concerning a product it will just stay the same. You need to delete your products on Jet.com directly in order to remove it. An other way is to mark the product as “Disabled” in your product […]

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Multistore frequent questions and problems

 

 You have been redirected to this page most probably because you use the multistore mode of Prestashop, so you have to be aware of the most general cases, most frequently encountered; Contexts Using multistore, you agree to have read the correlative documentation of Prestashop and not to contact us for issues related to contexts; The […]

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Marketplace self integration, how it works? what is the role of each?

 

 You have been redirected to this page so that the context, the principle of self-integration of the catalog on a marketplace are well understood, how we operate, how to succeed your marketplace integration. Marketplace vs eBay It is often claimed that sending products on eBay is simpler and less burdensome, which is true. What for […]

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FastCGI

 

  FastCGI Some hosts operate under FastCGI and other by mod_php. The general usage for PrestaShop installations is mod_php. Our modules provide all kinds of diagnoses based on working with mod_php, only because it is the Prestashop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to […]

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PHP configuration limitations

 

 You are having technical problems with the module, we will redirect you to this page. A PHP Info tab is available in the module information tab, see this page:   Click on PHP Info. Look in it for the most frequently encountered limitations and necessary for the proper functioning of the module, they are: – […]

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Information – Common Errors

 

 Modules > Jet.com > Configure > Information The module performs environment and configuration verifications to ensure the proper functioning of your Prestashop module installation. If one of the messages is not listed on this page, do not hesitate to contact us, see the page on the support. PHP warnings: PHP Time or Memory limits: PHP […]

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Missing EAN Code

 

 You export your products and you get an error message like this one: EAN code missing for the products, References: [demo_1, demo_2] It is a list of product references, you can find the product by pasting the reference in the search bar of Prestashop. This list shows all the products that have an unfilled “EAN” […]

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Duplicate EAN Codes for the products

 

 You export your products and you get an error message like this one: Product “X/Y” – Duplicate EAN Code The concerned product contains a duplicate EAN, that means the product EAN code exists two or more times in the database, which is wrong. Common example of duplicate EAN code:   You must ensure that each […]

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Shipping: Not set

 

 You get in the integration report the following error: Shipping XX: Not Set – You must set the “XXX” mode in your seller interface Topic “My shipping settings” before entering the file data In your seller interface, you have most probably selected shipping modes:   In this example, Mondial Relay is selected. If Mondial Relay […]

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Ajax script execution failed

 

 You get an error message like this one: The Ajax script execution failed. Please check your configuration and if the problem persists send a screenshot to Common-Services Support Different possibilities, the most common is that the domain name you are using does not match the domain name configured in your Prestashop settings, your web browser […]

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