FastCGI Some hosts operate under FastCGI and other by mod_php. The general usage for PrestaShop installations is mod_php. Our modules provide all kinds of diagnoses based on working with mod_php, only because it is the Prestashop standard. We remind you that we indicate systematically on our product sheets that our solutions are made to […]
Category: Frequent Issues
EAN: Reference unknown. You must create your product before putting an offer, or put an offer on an existing product using the EAN
In the offers integration log, you have a majority of identical errors: EAN: Unknown reference. You must create your product before putting an offer, or put an offer on an existing product using the EAN Deux possibilités ; 1) You send for the first time a feed of offers: Your products do not exist on […]
Information – Common Errors
Modules > WooCommerce > Configure > Information The module performs environment and configuration verifications to ensure the proper functioning of your Prestashop module installation. If the message is not listed on this page, do not hesitate to contact us, see the page on the support. PHP warnings : PHP Time or Memory limits: PHP Configuration: […]
Missing EAN Code
You export your products and you get an error message like this one: EAN code missing for the products, References: [demo_1, demo_2] It is a list of product references, you can find the product by pasting the reference in the search bar of Prestashop. This list shows all the products that have an unfilled “EAN” […]
Duplicate EAN Codes for the products
You export your products and you get an error message like this one: Duplicate EAN codes for products, References: [2/7, 2/8, 2/9, 2/10, 2/11, 8/48, 8/49, 8/50, 8/51] It is a list of product and combination identifiers, in the format 1/2, 1 is the product ID, and 2 the combination one. Each concerned product contains […]
Incorrect Code EAN for products…
You export your products and you get an error message like this one: Incorrect Code EAN for the products, Products Identifiers: [2/7, 2/8, 2/9, 2/10, 2/11, 2/12, 3/13, 3/14, 3/15, 4/16, 4/17, 4/18, 4/43, 4/44, 4/45, 5/19, 5/20, 5/21, 7/37, 7/38, 7/39, 8/47, 8/48, 8/49, 8/50, 8/51] It is a list of product and combination […]
Duplicate references for these products
You export your products and you get an error message like this one: Duplicate references for these products, Products Identifiers: [2/7, 2/8, 2/9, 2/10, 2/11, 2/12, 3/13, 3/14, 3/15, 4/16, 4/17, 4/18, 4/43, 4/44, 4/45, 5/19, 5/20, 5/21, 7/37, 7/38, 7/39, 8/47, 8/48, 8/49, 8/50, 8/51] It is a list of product and combination identifiers, […]
Products having a missing reference
You export your products and you get an error message like this one: Products having a missing reference, Products Identifiers: [2/7, 2/8, 2/9, 2/10, 2/11, 2/12, 3/13, 3/14, 3/15, 4/16, 4/17, 4/18, 4/43, 4/44, 4/45, 5/19, 5/20, 5/21, 5/22, 5/23, 5/24, 5/25, 5/26, 5/27, 5/28, 5/29, 5/30, 6/31, 6/32, 6/33, 6/40, 6/41, 6/42, 7/34, 7/35, […]
Shipping: Not set
You get in the integration report the following error: Shipping XX: Not Set – You must set the “XXX” mode in your seller interface Topic “My shipping settings” before entering the file data In your seller interface, you have most probably selected shipping modes: In this example, Mondial Relay is selected. If Mondial Relay […]
Ajax script execution failed
You get an error message like this one: The Ajax script execution failed. Please check your configuration and if the problem persists send a screenshot to Common-Services Support Different possibilities, the most common is that the domain name you are using does not match the domain name configured in your Prestashop settings, your web browser […]