{"id":453,"date":"2014-10-08T11:58:17","date_gmt":"2014-10-08T11:58:17","guid":{"rendered":"http:\/\/documentation.common-services.com\/amazon\/?p=453"},"modified":"2014-10-12T03:51:54","modified_gmt":"2014-10-12T03:51:54","slug":"order-state-pending-shipment-automatically-send-an-email-this-is-not-allowed-by-amazon-please-configure-an-another-order-status","status":"publish","type":"post","link":"https:\/\/documentation.common-services.com\/amazon\/order-state-pending-shipment-automatically-send-an-email-this-is-not-allowed-by-amazon-please-configure-an-another-order-status\/?lang=en","title":{"rendered":"Order State &#8220;Pending Shipment&#8221; automatically send an email. This is not allowed by Amazon. Please configure an another order status."},"content":{"rendered":"<p>In the Information tab of the module you have the following message:<\/p>\n<pre><span style=\"color: #ff0000;\">The order state: \"Pending Shipment\" automatically send an email. This is not allowed by Amazon. Please configure an another order status.<\/span><\/pre>\n<p>By default the order status &#8220;Shipped&#8221; on Prestashop sends an email to the customer, which is against the rules of Amazon, so that must be customized in your Prestashop configuration for the module.<\/p>\n<p>Please go to the Orders tab &gt; Orders Statuses, click on Add:<br \/>\n<a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-1.png\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-577 size-full\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-1.png\" alt=\"\" width=\"1257\" height=\"290\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-1.png 1257w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-1-300x69.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-1-1024x236.png 1024w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-1-624x143.png 624w\" sizes=\"auto, (max-width: 1257px) 100vw, 1257px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Unselect Send e-mail and select the same boxes as your usual shipped status:<\/p>\n<p><a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-2.png\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-579 size-full\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-2.png\" alt=\"\" width=\"1025\" height=\"582\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-2.png 1025w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-2-300x170.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-2-1024x581.png 1024w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-2-624x354.png 624w\" sizes=\"auto, (max-width: 1025px) 100vw, 1025px\" \/><\/a><br \/>\nPlease go to the configuration of the Amazon module, in the Settings tab and select the status that you&#8217;ve just created:<\/p>\n<p><a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-3.png\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-580 size-full\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-3.png\" alt=\"\" width=\"1247\" height=\"455\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-3.png 1247w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-3-300x109.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-3-1024x373.png 1024w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/order-state-3-624x227.png 624w\" sizes=\"auto, (max-width: 1247px) 100vw, 1247px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>The status order shipped will not send email &#8220;store&#8221; to the client, the warning message will disappear.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the Information tab of the module you have the following message: The order state: &#8220;Pending Shipment&#8221; automatically send an email. This is not allowed by Amazon. Please configure an another order status. By default the order status &#8220;Shipped&#8221; on Prestashop sends an email to the customer, which is against the rules of Amazon, so [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[91],"tags":[196,195,194,189],"class_list":["post-453","post","type-post","status-publish","format-standard","hentry","category-frequent-issues","tag-email","tag-order-state","tag-pending-shipment","tag-status-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Order State &quot;Pending Shipment&quot; automatically send an email. This is not allowed by Amazon. 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