{"id":857,"date":"2014-11-01T04:58:18","date_gmt":"2014-11-01T04:58:18","guid":{"rendered":"http:\/\/documentation.common-services.com\/amazon\/?page_id=857"},"modified":"2015-01-06T06:21:55","modified_gmt":"2015-01-06T06:21:55","slug":"support-2","status":"publish","type":"page","link":"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es","title":{"rendered":"Soporte"},"content":{"rendered":"<h1>Soporte T\u00e9cnico de Common-Services para el m\u00f3dulo de Prestashop: Amazon Marketplace<\/h1>\n<p>En cualquier caso antes de contactar al soporte t\u00e9cnico usted debe leer la documentaci\u00f3n, esto evitar\u00e1 retrasos innecesarios en la resoluci\u00f3n de su problema.<\/p>\n<p>Como el m\u00f3dulo existe desde el a\u00f1o 2011, la mayor\u00eda de los problemas son conocidos y est\u00e1n listados en la categor\u00eda de problemas frecuentes en nuestra base de conocimiento interna. Por dicho motivo el soporte t\u00e9cnico solo se realiza via correo electr\u00f3nico.<\/p>\n<p><strong>Email para solicitar soporte t\u00e9cnico<\/strong>: support.amazon@common-services.com<\/p>\n<p>Por favor incluya con su solicitud de soporte t\u00e9cnico lo siguiente<span style=\"color: #008000;\">:<\/span><\/p>\n<ol>\n<li><span style=\"color: #008000;\">La versi\u00f3n del m\u00f3dulo<\/span><\/li>\n<li><span style=\"color: #008000;\">La versi\u00f3n de Prestashop<\/span><\/li>\n<li><span style=\"color: #008000;\">Su ID de Prestashop Add-ons<\/span><\/li>\n<\/ol>\n<p>1.<a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02.png\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1153\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02.png\" alt=\"2014-11-07_10-08-02\" width=\"667\" height=\"278\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02.png 667w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02-300x125.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02-624x260.png 624w\" sizes=\"auto, (max-width: 667px) 100vw, 667px\" \/><\/a><\/p>\n<p>2.<a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00.png\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1154\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00.png\" alt=\"2014-11-07_10-03-00\" width=\"987\" height=\"292\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00.png 987w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00-300x88.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00-624x184.png 624w\" sizes=\"auto, (max-width: 987px) 100vw, 987px\" \/><\/a><\/p>\n<p>3.<a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34.png\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1158\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34.png\" alt=\"2014-11-07_10-14-34\" width=\"909\" height=\"447\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34.png 909w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34-300x147.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34-624x306.png 624w\" sizes=\"auto, (max-width: 909px) 100vw, 909px\" \/><\/a><\/p>\n<p><span style=\"color: #008000;\">Env\u00ede cualquier cosa que considere \u00fatil para ayudarnos en la resoluci\u00f3n de su caso, registros, mensajes de error, impresi\u00f3n de pantallas y espec\u00edficamente si la solicitud de soporte esta relacionada al &#8220;feed&#8221;,<\/span><span style=\"color: #008000;\"><a style=\"color: #008000;\" title=\"Generar salida XML\" href=\"https:\/\/documentation.common-services.com\/amazon\/generar-salida-xml\/?lang=es\">la salida XML<\/a> y el <a style=\"color: #008000;\" title=\"Reporte\" href=\"https:\/\/documentation.common-services.com\/amazon\/reporte\/?lang=es\">Reporte<\/a>.<\/span><\/p>\n<p><em>La calidad del soporte que reciba depender\u00e1 de la calidad de las preguntas e informaci\u00f3n brindada, entre m\u00e1s acertada y detallada sea la information mejorar\u00e1 el soporte t\u00e9cnico brindado de forma efectiva. <\/em><\/p>\n<p>El soporte t\u00e9cnico esta disponible de Lunes a Viernes en horas de oficina y las respuestas son enviadas en un lapso de 24 horas.<\/p>\n<p>No haga solicitudes de soporte t\u00e9cnico duplicadas, ya que quedar\u00e1 bajo su responsabilidad cualquier retraso causado, usted es responsable por cualquier retraso causado por abuso y solicitudes de soporte adicionales.<\/p>\n<p>Si no recibe una respuesta en las siguientes 24 horas, es posible que su mensaje haya sido almacenada en la carpeta de &#8220;Correo No Deseado&#8221;, cont\u00e1ctenos utilizado cuentas de correo electr\u00f3nico confiables, como la brindada por su Proveedor del Servicio de Internet.<\/p>\n<p>El soporte t\u00e9cnico es gratis, basado en el uso justo, no abuse de \u00e9l. Si es necesario nos reservamos el derecho para degradar su perfil a una categor\u00eda de prioridad m\u00e1s baja, lo que causar\u00e1 que la calidad del soporte t\u00e9cnico brindado se degrade.<\/p>\n<p>Agradecemos su comprensi\u00f3n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Soporte T\u00e9cnico de Common-Services para el m\u00f3dulo de Prestashop: Amazon Marketplace En cualquier caso antes de contactar al soporte t\u00e9cnico usted debe leer la documentaci\u00f3n, esto evitar\u00e1 retrasos innecesarios en la resoluci\u00f3n de su problema. Como el m\u00f3dulo existe desde el a\u00f1o 2011, la mayor\u00eda de los problemas son conocidos y est\u00e1n listados en la [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-857","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Soporte - Module Amazon Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte - Module Amazon Marketplace\" \/>\n<meta property=\"og:description\" content=\"Soporte T\u00e9cnico de Common-Services para el m\u00f3dulo de Prestashop: Amazon Marketplace En cualquier caso antes de contactar al soporte t\u00e9cnico usted debe leer la documentaci\u00f3n, esto evitar\u00e1 retrasos innecesarios en la resoluci\u00f3n de su problema. Como el m\u00f3dulo existe desde el a\u00f1o 2011, la mayor\u00eda de los problemas son conocidos y est\u00e1n listados en la [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es\" \/>\n<meta property=\"og:site_name\" content=\"Module Amazon Marketplace\" \/>\n<meta property=\"article:modified_time\" content=\"2015-01-06T06:21:55+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es\",\"url\":\"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es\",\"name\":\"Soporte - Module Amazon Marketplace\",\"isPartOf\":{\"@id\":\"https:\/\/documentation.common-services.com\/amazon\/?lang=en\/#website\"},\"datePublished\":\"2014-11-01T04:58:18+00:00\",\"dateModified\":\"2015-01-06T06:21:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es#breadcrumb\"},\"inLanguage\":\"es-ES\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/documentation.common-services.com\/amazon\/?lang=es\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Soporte\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/documentation.common-services.com\/amazon\/?lang=en\/#website\",\"url\":\"https:\/\/documentation.common-services.com\/amazon\/?lang=en\/\",\"name\":\"Module Amazon Marketplace\",\"description\":\"Amazon Marketplace pour Prestashop version 3.9\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/documentation.common-services.com\/amazon\/?lang=en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es-ES\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Soporte - Module Amazon Marketplace","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/documentation.common-services.com\/amazon\/support-2\/?lang=es","og_locale":"es_ES","og_type":"article","og_title":"Soporte - Module Amazon Marketplace","og_description":"Soporte T\u00e9cnico de Common-Services para el m\u00f3dulo de Prestashop: Amazon Marketplace En cualquier caso antes de contactar al soporte t\u00e9cnico usted debe leer la documentaci\u00f3n, esto evitar\u00e1 retrasos innecesarios en la resoluci\u00f3n de su problema. 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