{"id":59,"date":"2014-09-13T11:27:07","date_gmt":"2014-09-13T11:27:07","guid":{"rendered":"http:\/\/documentation.common-services.com\/amazon\/?page_id=59"},"modified":"2015-01-19T18:18:52","modified_gmt":"2015-01-19T18:18:52","slug":"support-common-services-pour-le-module-amazon-marketplace-pour-prestashop","status":"publish","type":"page","link":"https:\/\/documentation.common-services.com\/amazon\/support-common-services-pour-le-module-amazon-marketplace-pour-prestashop\/","title":{"rendered":"Support"},"content":{"rendered":"

Support Common-Services pour le module Amazon Marketplace pour Prestashop<\/h1>\n

Dans tous les cas avant de contacter le support vous devrez avoir pris connaissance de la documentation, et sachez qu’il est aussi frustrant pour le support que le client n’ait pas lu la documentation que pour le client de s’entendre dire d’aller lire la documentation\u00a0!<\/p>\n

Le module existant depuis 2011, la plupart des probl\u00e8mes sont connus et r\u00e9pertori\u00e9s dans la cat\u00e9gorie probl\u00e8mes fr\u00e9quents ou dans notre base de connaissances interne. Pour cette raison le support ne s’effectue que par e-mail.<\/p>\n

Email pour le support<\/strong> : support.amazon@common-services.com<\/p>\n

Joignez avec votre demande de support :<\/span><\/p>\n

    \n
  1. La version du module<\/span><\/li>\n
  2. La version de Prestashop<\/span><\/li>\n
  3. Votre num\u00e9ro de commande Prestashop Addons<\/span><\/li>\n<\/ol>\n

    1.\"2014-11-07_10-08-02\"<\/a><\/strong><\/p>\n

    2.\"2014-11-07_10-03-00\"<\/a><\/strong><\/p>\n

    3.\"2014-11-07_10-00-00\"<\/a><\/strong><\/p>\n

     <\/p>\n

    Envoyez-nous tout ce qui pourrait \u00eatre utile pour vous aider, journaux, messages d’erreur, copies d’\u00e9cran et surtout en cas de support concernant le flux, le XML<\/a> et le Rapport<\/a>.<\/span><\/p>\n

    La qualit\u00e9 du support d\u00e9pend de la qualit\u00e9 des questions pos\u00e9es et des informations fournies, au plus l’information sera pr\u00e9cise et d\u00e9taill\u00e9e au mieux le support pourra vous r\u00e9pondre efficacement.<\/em><\/p>\n

    Le support est disponible du Lundi au Vendredi aux heures de bureau et les r\u00e9ponses sont faites sous 24 heures au maximum.<\/p>\n

    Ne relancez pas le support, vous seriez alors responsable du d\u00e9lai suppl\u00e9mentaire induit,\u00a0vous \u00eates responsable collectivement de tout d\u00e9lai induit par les abus et les relances.<\/p>\n

    Si vous ne recevez pas de r\u00e9ponse sous 24h, il est possible que votre message ait \u00e9t\u00e9\u00a0redirig\u00e9 dans les SPAM, \u00e9crivez nous depuis une adresse email fiable, par exemple celle de votre fournisseur d’acc\u00e8s.<\/p>\n

    Le support est gratuit, bas\u00e9 sur le fair-usage, n’en abusez pas. Le cas \u00e9ch\u00e9ant\u00a0nous nous r\u00e9servons le droit de d\u00e9grader votre profil\u00a0\u00e0 une priorit\u00e9 plus faible, la qualit\u00e9 de votre support serait d\u00e9grad\u00e9e.<\/p>\n

    Merci pour votre compr\u00e9hension<\/p>\n","protected":false},"excerpt":{"rendered":"

    Support Common-Services pour le module Amazon Marketplace pour Prestashop Dans tous les cas avant de contacter le support vous devrez avoir pris connaissance de la documentation, et sachez qu’il est aussi frustrant pour le support que le client n’ait pas lu la documentation que pour le client de s’entendre dire d’aller lire la documentation\u00a0! Le […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport - Module Amazon Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/documentation.common-services.com\/amazon\/support-common-services-pour-le-module-amazon-marketplace-pour-prestashop\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Module Amazon Marketplace\" \/>\n<meta property=\"og:description\" content=\"Support Common-Services pour le module Amazon Marketplace pour Prestashop Dans tous les cas avant de contacter le support vous devrez avoir pris connaissance de la documentation, et sachez qu’il est aussi frustrant pour le support que le client n’ait pas lu la documentation que pour le client de s’entendre dire d’aller lire la documentation\u00a0! 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