{"id":401,"date":"2014-10-12T04:48:24","date_gmt":"2014-10-12T04:48:24","guid":{"rendered":"http:\/\/documentation.common-services.com\/amazon\/?page_id=401"},"modified":"2014-11-07T18:15:43","modified_gmt":"2014-11-07T18:15:43","slug":"support","status":"publish","type":"page","link":"https:\/\/documentation.common-services.com\/amazon\/support\/?lang=en","title":{"rendered":"Support"},"content":{"rendered":"

Common-Services Support for Amazon Marketplace module for Prestashop<\/h1>\n

In any case before contacting support you should have read the documentation, and know that it is as frustrating for the support that the customer did not read the documentation than it is the case for the customer to be told to read the documentation!<\/p>\n

As the module exists since 2011, most of the problems are known and are listed in the frequent issues category or in our internal knowledge base. Because of this support is performed only by email.<\/p>\n

Email for support<\/strong>: support.amazon@common-services.com<\/p>\n

Please include with your support request:<\/span><\/p>\n

    \n
  1. The module version<\/span><\/li>\n
  2. The Prestashop version<\/span><\/li>\n
  3. Your Prestashop Add-ons Order\u00a0ID<\/span><\/li>\n<\/ol>\n

    1.\"2014-11-07_10-08-02\"<\/a><\/p>\n

    2.\"2014-11-07_10-03-00\"<\/a><\/p>\n

    3.\"2014-11-07_10-14-34\"<\/a><\/p>\n

    Send us anything that might be useful to help you, logs, error messages, screenshots and especially if the support request concerns the feed, the XML<\/a> and the Report<\/a>.<\/span><\/p>\n

    The quality of support depends on the quality of the questions and information provided, as more accurate and detailed is the information as better support will be able to respond effectively.<\/em><\/p>\n

    Support is available Monday to Friday during office hours and responses are made within 24 hours.<\/p>\n

    Do not request again for support, then you would be responsible for any delay caused, you are collectively responsible for any delay caused by abuse and additional requests.<\/p>\n

    If you do not receive a reply within 24 hours, it is possible that your message has been redirected to the SPAM folder, email us using a reliable email address, such as that of your ISP.<\/p>\n

    The support is free, based on fair use, do not abuse of it. If necessary we reserve the right to degrade your profile to a lower priority, the quality of your support would be degraded.<\/p>\n

    Thank you for your understanding<\/p>\n","protected":false},"excerpt":{"rendered":"

    Common-Services Support for Amazon Marketplace module for Prestashop In any case before contacting support you should have read the documentation, and know that it is as frustrating for the support that the customer did not read the documentation than it is the case for the customer to be told to read the documentation! As the […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-401","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport - Module Amazon Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/documentation.common-services.com\/amazon\/support\/?lang=en\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Module Amazon Marketplace\" \/>\n<meta property=\"og:description\" content=\"Common-Services Support for Amazon Marketplace module for Prestashop In any case before contacting support you should have read the documentation, and know that it is as frustrating for the support that the customer did not read the documentation than it is the case for the customer to be told to read the documentation! 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