{"id":1421,"date":"2014-12-29T09:42:03","date_gmt":"2014-12-29T09:42:03","guid":{"rendered":"http:\/\/documentation.common-services.com\/amazon\/?page_id=1421"},"modified":"2015-01-02T11:26:12","modified_gmt":"2015-01-02T11:26:12","slug":"technischer-support","status":"publish","type":"page","link":"https:\/\/documentation.common-services.com\/amazon\/technischer-support\/?lang=de","title":{"rendered":"Technischer Support"},"content":{"rendered":"<h1>Common-Services Support f\u00fcr Amazon Marketplace Modul f\u00fcr Prestashop<\/h1>\n<p>Bevor Sie den technischen Support kontaktieren, lesen Sie bitte die Dokumentation! Es ist f\u00fcr den Support genauso frustrierend, wenn der Kunde nicht die Dokumentation liest, wie f\u00fcr den Kunden, wenn ihm der Support sagt, er solle die Dokumentation lesen!<\/p>\n<p>Da das Modul seit 2011 existiert, sind die meisten Probleme bekannt und in der Kategorie \u201eH\u00e4ufige Probleme\u201c oder unserer Internen Wissensdatenbank aufgelistet. Daher gibt es nur per E-Mail Support.<\/p>\n<p><strong>E-Mail f\u00fcr den technischen Support:<\/strong> support.amazon@common-services.com<\/p>\n<p><span style=\"color: #008000;\">Bitte f\u00fcgen Sie Ihrer Anfrage Folgendes bei:<\/span><\/p>\n<ol>\n<li><span style=\"color: #008000;\">Die Modul-Version<\/span><\/li>\n<li><span style=\"color: #008000;\">Die Prestashop-Version<\/span><\/li>\n<li><span style=\"color: #008000;\">Ihre Prestashop Add-ons Order ID<\/span><\/li>\n<\/ol>\n<p>1.<a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02.png\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1153\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02.png\" alt=\"2014-11-07_10-08-02\" width=\"667\" height=\"278\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02.png 667w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02-300x125.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-08-02-624x260.png 624w\" sizes=\"auto, (max-width: 667px) 100vw, 667px\" \/><\/a><\/p>\n<p>2.<a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00.png\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1154\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00.png\" alt=\"2014-11-07_10-03-00\" width=\"987\" height=\"292\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00.png 987w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00-300x88.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/09\/2014-11-07_10-03-00-624x184.png 624w\" sizes=\"auto, (max-width: 987px) 100vw, 987px\" \/><\/a><\/p>\n<p>3.<a href=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34.png\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1158\" src=\"http:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34.png\" alt=\"2014-11-07_10-14-34\" width=\"909\" height=\"447\" srcset=\"https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34.png 909w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34-300x147.png 300w, https:\/\/documentation.common-services.com\/amazon\/wp-content\/uploads\/2014\/10\/2014-11-07_10-14-34-624x306.png 624w\" sizes=\"auto, (max-width: 909px) 100vw, 909px\" \/><\/a><\/p>\n<p><span style=\"color: #008000;\">Schicken Sie uns alles, das helfen k\u00f6nnte: Logs, Fehlermeldungen, Screenshots und vor allem, ob die Anfrage den Feed, <a style=\"color: #008000;\" title=\"Die XML generieren\" href=\"https:\/\/documentation.common-services.com\/amazon\/die-xml-generieren\/?lang=de\">das XML<\/a> oder den <a style=\"color: #008000;\" title=\"Bericht\" href=\"https:\/\/documentation.common-services.com\/amazon\/bericht\/?lang=de\">Bericht<\/a> betrifft<\/span>.<\/p>\n<p><em>Die Qualit\u00e4t des Supports h\u00e4ngt von der Qualit\u00e4t der Fragen und der gelieferten Informationen ab, denn je akkurater und detaillierter die Informationen, desto besser kann der Support effektiv reagieren.<\/em><\/p>\n<p>Der Support ist von Montag bis Freitag zu den Gesch\u00e4ftsstunden verf\u00fcgbar und reagiert innerhalb von 24 Stunden.<\/p>\n<p>Stellen Sie keine weitere Anfrage an den Support, da Sie dann f\u00fcr die entstandene Verz\u00f6gerung verantwortlich w\u00e4ren. Sie sind f\u00fcr jegliche Verz\u00f6gerung verantwortlich, die durch Missbrauch und zus\u00e4tzliche Anfragen entsteht.<\/p>\n<p>Wenn Sie nicht innerhalb von 24 Stunden eine Antwort erhalten, wurde Ihre Nachricht wahrscheinlich an den SPAM-Ordner gesendet. Verwenden Sie eine verl\u00e4ssliche E-Mail-Adresse, wie die f\u00fcr Ihr ISP.<\/p>\n<p>Der Support ist kostenlos und basiert auf fairer Nutzung, also missbrauchen Sie ihn nicht. Wir behalten uns das Recht vor, Ihr Profil auf eine niedrigere Priorit\u00e4t herabzusetzen, die Qualit\u00e4t Ihres Supports w\u00fcrde sinken.<\/p>\n<p>Danke f\u00fcr Ihr Verst\u00e4ndnis.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common-Services Support f\u00fcr Amazon Marketplace Modul f\u00fcr Prestashop Bevor Sie den technischen Support kontaktieren, lesen Sie bitte die Dokumentation! Es ist f\u00fcr den Support genauso frustrierend, wenn der Kunde nicht die Dokumentation liest, wie f\u00fcr den Kunden, wenn ihm der Support sagt, er solle die Dokumentation lesen! Da das Modul seit 2011 existiert, sind die [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1421","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technischer Support - Module Amazon Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/documentation.common-services.com\/amazon\/technischer-support\/?lang=de\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technischer Support - Module Amazon Marketplace\" \/>\n<meta property=\"og:description\" content=\"Common-Services Support f\u00fcr Amazon Marketplace Modul f\u00fcr Prestashop Bevor Sie den technischen Support kontaktieren, lesen Sie bitte die Dokumentation! Es ist f\u00fcr den Support genauso frustrierend, wenn der Kunde nicht die Dokumentation liest, wie f\u00fcr den Kunden, wenn ihm der Support sagt, er solle die Dokumentation lesen! 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Es ist f\u00fcr den Support genauso frustrierend, wenn der Kunde nicht die Dokumentation liest, wie f\u00fcr den Kunden, wenn ihm der Support sagt, er solle die Dokumentation lesen! 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